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Frequently Asked Questions:

If you have an enquiry about our products, you may want to try our FAQs for our most popular requests.

Freecall: 1 800 802 253

You can also speak with an Aeroplane Jelly customer service representative, call toll free Mon. - Fri., 8.30am - 4.00pm EST.

Write to us at:

Aeroplane Jelly Head Office
71 Fairbank Road, Clayton South VIC 3169, Australia.


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  • Can I substitute different jelly flavours and products in your recipes?
    You can substitute different jelly flavours in most of our recipes. For example, if the recipe uses Strawberry Jelly you could use any other berry flavoured jelly. Or if the recipe has citrus flavours, you could swap Lemon Jelly for Lime or Orange Jelly. If you are looking for a healthier option, you could also use our Jelly Lite range unless the recipe requires baking. Enjoy experimenting with different flavour combinations. You are only limited by your imagination!
  • Do any of the Aeroplane Jelly products contain traces of egg or nuts?
    No Aeroplane products contain any trace of nuts or eggs.
  • How do I get Jelly out of a mould?
    Dip the mould in hot water for 5-10 seconds and gently loosen the jelly around the sides.
  • How long can I keep jelly once it has set?
    Once it has set, cover the jelly and it will keep for up to 3 days in the fridge.
  • Is Aeroplane Jelly gluten free?
    Yes. All of our Aeroplane jellies are gluten free.
  • What if the jelly crystals don’t dissolve?
    Gelatin is a protein so it’s important to dissolve in boiling water and mix vigorously.
  • What type of gelatin is used in your products?
    The gelatin we use in all Aeroplane Products is derived from beef.